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Customer Service

Welcome to our Customer Service area. Here you will find information on many topics. Looking to set up an Auto Pay account, look no further than the link below. Questions regarding your bill or the Sheboygan Water Utility? Checkout our FAQ page for answers to some common questions.

Paying Your Bill

Interested in paying your bill online? Look no further. Please use the link below and you will be taken to our Bill Pay area that will walk you through the process.

Click here to learn how to pay your bill online

Need Assistance Paying Your Bills?

Below are some additional resources which may be able to assist you during a difficult financial time.

Sheboygan Salvation Army Utilities Assistance Program Packet

Center for Veterans issues

Help for Hard Times Sheboygan County Guide

Lakeshore CAP: Emergency Housing

Billing Cycle

Forgot when you received your last bill? Sheboygan Water Utility customers are billed quarterly. There are three different districts in the City of Sheboygan. See the document below for your billing cycle. The cycle is based on the first two digits of your account number.

Water Utility Billing Cycles PDF 

Customer Confidentiality

Your information is treated as private by the utility and can only be disclosed as permitted by Wis. Stat. § 196.137. To authorize disclosure of your customer information to a third party, the below form must be completed in its entirety. 

Consent to Disclose Customer Information

Support Materials

Rates of other Municipalities PDF

Sign Up for Convenient FREE Auto Pay! PDF

Auto Pay Change Form PDF