NEWS RELEASE/PUBLIC SERVICE ANNOUNCEMENT
SHEBOYGAN WATER UTILITY
Utility crews continue to work repairing broken water mains and thawing frozen water laterals. Currently, the Utility is managing 5 known water main breaks and 10 frozen water laterals in the City of Sheboygan.
We appreciate everyone's patience as this difficult work is undertaken. For those customers who have experienced a frozen water lateral or received a robo call, please maintain a pencil-sized stream of water flowing until temperatures moderate. A frozen water lateral can take 1-3 hours to thaw using an electrical welder, and we are facing a backlog. Also, some water laterals cannot be thawed by a welder due to lack of electrical continuity.
With colder temperatures expected on Friday and Saturday night, the Utility advises customers that running a stream of water through the night time hours will help prevent a frozen water lateral, which can result in loss of water for an extended period of time.